- Sector V, Bidhannagar, Kolkata, West Bengal 700091
- 03349492121
- info@netstra.in
At Netstra Communications Pvt. Ltd., we collect only the information necessary to provide reliable broadband, IPTV, OTT, and internet-related services. The information you provide helps us deliver better customer support, process new connections, manage billing, and improve your overall experience with our services.
We may collect details such as your name, mobile number, email address, installation address, billing information, identity proof (where required), payment details, device information, IP address, and website usage data. All information is collected securely and only for legitimate business purposes.
The information collected is used to verify customer identity, process broadband installations, generate invoices, provide technical support, manage service requests, improve our website, and communicate important updates regarding your connection or subscription. We may also use your information to inform you about new broadband plans, promotional offers, and service announcements that may benefit you.
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences, analyze website traffic, improve website performance, and understand how visitors interact with our website. You may choose to disable cookies through your browser settings; however, some website features may not function properly.
Netstra follows industry-standard security practices to safeguard your personal information against unauthorized access, misuse, alteration, or disclosure. We implement administrative, technical, and physical security measures to ensure your data remains protected while using our services.
Although we continuously improve our security systems, no internet-based platform can guarantee absolute security. We therefore encourage users to maintain the confidentiality of their personal account information.
Netstra respects your privacy and does not sell, rent, or trade your personal information. Your data may only be shared with authorized installation partners, customer support teams, payment gateway providers, or government authorities when required under applicable laws. Any third-party partner handling customer information is expected to maintain strict confidentiality and data protection standards.
For online payments, Netstra uses trusted and secure third-party payment gateways. We never store your debit card, credit card, UPI PIN, CVV, or internet banking credentials on our servers. All payment transactions are processed through encrypted and secure payment systems.
As a valued customer, you have the right to request access to your personal information, update inaccurate details, request corrections, withdraw consent where applicable, or request deletion of eligible information in accordance with applicable laws. Our team is committed to responding promptly to all privacy-related requests.
Netstra Communications Pvt. Ltd. may revise this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any updates will be published on this page along with the revised effective date. We encourage customers to review this page periodically to stay informed about how we protect their information.
Netstra Communications Pvt Ltd is a trusted Internet Service Provider delivering high-speed, reliable, and secure internet solutions for residential, business, and enterprise customers.
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